FAQs

Q - Do you offer free shipping?

Due to being a growing small business, Seoulful Glam currently does not offer free shipping. However, free shipping is a possibility in the future. But there is an in-store pick up option for those who are local. Please do not select the in-store pick up if you are not local.

Q - When will my Seoulful Glam order ship?

We process and ship out all orders Monday through Friday, not including holidays, and not on weekends. Orders will usually be fulfilled and shipped the next 1- 7 business days (Monday through Friday, not including holidays) Orders will not be processed or shipped out on weekends. Only on business days.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

Q - Where will my Seoulful Glam order ship from and how long will it take for my order to arrive?

All Seoulful Glam orders are shipped out of Los Angeles, CA, USA. Orders with standard shipping usually take 4-7 business days from the day it ships to arrive to its final destination. Please keep in mind holidays will slow down shipping times.

Q - Do you charge domestic sales tax?

Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.

Q - What is the maximum order quantity per item?

Maximum order quantity allowed per skincare product/item is two. Any orders that go past the maximum amount allowed will be contacted and refunded for the extra items. 

Q - I reached out via email but I haven't received a response yet. What now?

Please make sure your inquiry was sent to seoulfulglam@gmail.com. We do our best to get back to everyone as soon as possible -- this usually means within 1-5 business days (Monday to Friday, excluding holidays). Emails sent over the weekend will be responded to during regular business days.

Sometimes our replies can end up in Spam, so please be sure to check there as well!

Q - Do you ship internationally?

Due to Seoulful Glam being a small business, we currently do not offer international shipping. However, it is a possibility in the future!

HOLIDAY SEASON NOTICE

During holiday seasons, we’re experiencing higher order volumes and it may take longer than usual for your order to arrive. Shop early to ensure your items arrive on time! Questions about timing? Please email us at seoulfulglam@gmail.com

Q - Can I make changes to or cancel my order?

We work hard to get your orders packed up and ready to go as fast and as soon as possible. Once payment is accepted and the order is confirmed, it is immediately in process to be shipped. With that being said, no changes and no cancellations can be made to your order once it is placed. Please make sure to double check your orders before checking out.

Q - What is your return policy?

All items are final sale. No returns or exchanges.

Q - Can I exchange a product?

Seoulful Glam does not offer direct exchanges on any of our products.

Q - An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at seoulfulglam@gmail.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Q - An item is missing from my package! Where is it?

If your item is missing, please reach out to us at seoulfulglam@gmail.com and we will make sure to ship our your missing item(s) ASAP.

Q - Why the name “Seoulful Glam?”

SEOULful Glam is a little homage to my culture and as to how I got started. Seoul is the capital of South Korea & it is the very city that helped kickstart my passion for skincare and beauty. In addition, I want everything in Seoulful Glam to have meaning, depth, and “soul” to it.

Q - Who is the Seoulful Glam Fam?

This is what I call my clients, customers, and followers. If you have ever come in for a facial service, purchased product from me, or take my skin advice and skincare tips via social media, you are part of the Seoulful Glam Fam!

Q - What payment methods do you accept?

Seoulful Glam accepts any US-issued Visa, MasterCard, American Express, and Discover, JCB, or UnionPay cards.

For in-person services, only electronic payments are the acceptable forms of payment.

Q - Can I use these products if I’m a male?

Of course! Whatever the outer packaging may look like, the ingredients and the formulas inside are not gender-specific. Skincare is for EVERYONE!

Q - Are all the products sold through Seoulful Glam legitimate?

100% yes! All the products Seoulful Glam has curated has been directly sourced from the brand & company itself. Seoulful Glam works with many different companies and is always in contact with brand reps whenever products are being ordered and restocked. Seoulful Glam is very particular in which products it chooses to carry. A LOT of thought, time, and energy is involved in bringing the chosen products on board. You are getting the best of the best!

Q - Allergies & Sensitivities?

Next to every product, there is an ingredient list. If you have any known allergies or sensitivities to certain ingredients, please make sure to double check this ingredient list before purchasing. This is the customer’s responsibility.

*All of Seoulful Glam policies are subject to change without advanced notice.*